Legal
Terms of Service
Last updated August 27, 2026.
Agreement to These Terms
By requesting or using Scoop Group services, you agree to these terms and the service details in your quote. We may update them from time to time by posting a revised version on this page.
Service Visits and Scheduling
Recurring visits are scheduled weekly or every other week, depending on your plan. We aim to provide service throughout the year. Rain, heat, cold, and snow may affect timing, and unsafe conditions or conditions that prevent a thorough cleanup may require us to reschedule for the next practical route day.
Property Access and Pets
You do not need to be present, but gates must be unlocked or access otherwise arranged. For everyone’s safety, please keep pets indoors while our team is working. If we cannot enter or safely complete the visit because of access, aggressive animals, hazardous conditions, or an unsafe yard, we may reschedule and a trip or service charge may still apply.
Prices and Payment
Recurring plans are charged monthly, while one-time cleanups are charged per visit according to the quote. Prices may change when service needs or property conditions materially change; we will communicate material changes before applying them. Overdue balances may result in paused service and reasonable collection costs.
Cancellations, Pauses, and Ending Service
There is no long-term contract, and you may change frequency, pause service, or cancel by contacting us. We require at least 24 hours' notice to cancel a service visit. If you cancel less than 24 hours before the coming visit, you may still be charged for the visit, and our team will proceed with the scheduled service. If you cancel at least 24 hours in advance, you will not be charged for that visit. We can then review and adjust any remaining scheduled visits with you according to your preferences.
48-Hour Service Promise
If you are unhappy with the quality of a completed visit, contact us within 48 hours. We will review the concern and, when appropriate, return to address the missed area at no additional service charge. This promise does not cover inaccessible areas, newly deposited waste, or conditions outside our control.
Limits and Responsibility
Please identify hidden hazards, fragile landscaping, buried objects, or other special conditions before service. Scoop Group is not responsible for pre-existing damage or loss caused by undisclosed hazards. To the extent allowed by law, our liability is limited to the amount paid for the affected service.
Website Use and Contact
Website content is provided for general information and may change. Do not misuse the site, interfere with its operation, or submit unlawful or misleading information. Questions about these terms? Email info@scoopgroupstl.com or call 314-94-SCOOP.